About this policy

Creative Hospitality Group collects personal information about people who come into contact with us for various reasons. This includes visitors to our website, customers, enquirers, those who have booked with us and people who may be interested in working with us. This Policy explains the types of personal information we hold and how that information is used.

Please read this policy carefully. By providing personal data to us in any way, you agree to our use of your personal data in accordance with this Privacy Policy.

The type of personal data we hold

The personal data we collect from you will usually include contact details such as your name, address, telephone number and e-mail address.
If you contact us through our website by using the contact form, by telephone, email or write to us, the content of that communication may also include other personal data and we may keep a copy of that correspondence on our records. For example, you might provide us with details about a celebration you are planning at one of our venues.

From time to time, we may run prize competitions or promotions and we will also collect information from you when you enter or sign up. As well as your contact details, this may also include your birthday.
If you send us information because you are interested in working for us then we usually invite you to send a CV. That information may include details of your employment and education history, salary information and other detail relevant to a job application. We will use this information to assess your application but may also retain it on our records for future reference.

We might in some cases, collect information that includes sensitive personal data. This might relate to any health issue or disability if for example, you come for a job interview or visit one of our venues so that we can make reasonable adjustments. We might also ask you for information about any food allergies for example.

How we collect information

We usually collect information when you contact us by e-mail, telephone or if you raise an enquiry with us through our website, for example, by using our comments form. You might also provide personal information to us when you visit one of our restaurants and if you contact us in any other way, such as by writing to us or completing a booking form for a dinner reservation or cocktail master class, using our online booking form or contacting us to arrange private dining. You might provide information to us via social media or text message.

Information you provide to us about other people

If you provide us with information about any other person, for example anyone you might want to make a booking for, you should ensure that you have consent to pass that person’s details to us and for us to use those details in accordance with this Privacy Policy (unless you are buying a gift).

How we use personal data

We hold personal information in our internal database and use it for the proper administration of our business, including to provide services, deal with payment arrangements, deal with a job application and telling you about matters relevant to our services. We might also use your details to deal with any enquiries or complaints which you may raise or if you report any problems to us and to contact you and deal with those issues as appropriate. We may also process details as necessary to administer payments. We may share your details within the Thai Leisure Group of companies.

We may also, from time to time, use your personal information to send marketing information such as news, offers and promotions but will usually only do so where you have agreed to receive such information or if we are sending you information about services similar to those you may have bought from us before.

If you wish to stop receiving marketing information from us, you can contact us at any time, using the contact details shown below. On any marketing we send you via email, there will be an option at the bottom of the email to opt out of this marketing and you can click to unsubscribe.

If you have supplied us with any personal data to enter a competition we are running, we may make contact with you to administer any prizes.

We will not pass your details to any third parties for marketing purposes other than to members of our group of companies.

Security and standards

We take the issue of data privacy seriously. We have measures in place aimed at helping keep your data secure and we take reasonable steps to protect the confidentiality of the personal information you supply including measures to keep our servers secure. Please note however, that the transmission of information via the internet can never be guaranteed as entirely secure and therefore any transmission of data is at your own risk.

Site linking

From time to time, we may provide links on our website to third party sites. We cannot be responsible for any use of your personal data which arises from you disclosing personal data to third parties. We suggest that you review the privacy policy statements of those sites you visit.

Our rights

We may disclose personal information where required to do so by law, to exercise our legal rights or defend ourselves against legal claims and may share information with law enforcement authorities to investigate or prevent illegal activities being committed over our network.

We may also monitor user and network traffic for site security and use any information, including personal data to prevent any unauthorised attempts to tamper with our website or cause damage to our property. We may also disclose personal data either where you have given us explicit consent or otherwise where we may do so in accordance with applicable legislation.

Your rights

If you do not wish us to collect and use personal data as set out in this Privacy Policy then you should not send any such information to us. By providing information to us, you will be taken to have given your consent to use of your personal information in accordance with this Policy.

You may access the personal data we may hold about you. You are entitled to a description of the data being processed and may be entitled to a copy of it. Any such requests should be made in writing and should be addressed to Creative Hospitality Group, 33 Uplands Crescent, Swansea, SA2 0NP.

You have the right to ensure that any inaccuracies in your personal data are corrected or removed. To help us ensure that the personal data we hold about you is accurate, please tell us of any changes by contacting us using the details below:

Creative Hospitality Group
33 Uplands Crescent
Swansea
SA2 0NP

Tel: 01792 470480 (EXT 3)

Email: [email protected]Cookies

This website uses cookies. You can find out more information about cookies and the way in which we use them in our Cookies Policy.

Changes to this policy and enquiries

We may change this Privacy Policy or update it at any time. If you have any queries about this policy or the way in which we use personal data, please contact us on the details above.

Registration with the Information Commissioner

For the purposes of the Data Protection Act 1998, Creative Hospitality Group, also known as BM Enterprises (Swansea) limited is a data controller. BM Enterprises is registered with the Information Commissioner’s Office under Registration number A8300098